Privacy Policy

1. Introduction

NXTLVL AI Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice and chat agent services, visit our website, or interact with our AI agents on behalf of our clients.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out forms on our website
• Request a demo or consultation
• Contact us via email or phone
• Subscribe to our communications
• Sign up for our services

This may include your name, email address, phone number, company name, and other business information.

2.2 Information Collected Automatically

When you visit our website or interact with our AI agents, we may collect:

• IP address and browser information
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies
• Call recordings and chat transcripts (with appropriate notice)

2.3 Client Data

As a service provider to businesses, we may process data on behalf of our clients, including end-user data from phone calls, chat conversations, and form submissions. We process this data in accordance with our agreements with clients and applicable data protection laws.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI agent services
• Process transactions and manage your account
• Communicate with you about our services
• Respond to your inquiries and support requests
• Analyze usage patterns and improve user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in delivering our services
• Clients: Information related to interactions with our AI agents is shared with the respective client organization
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. HIPAA Compliance

For clients in the healthcare industry, we maintain HIPAA compliance and will execute Business Associate Agreements (BAAs) as required. We implement safeguards to protect Protected Health Information (PHI) in accordance with HIPAA regulations.

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at info@mynextlevel.ai.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: